Frequently Asked Questions:

See the Selection Guide along the top bar of the website. From there, you can select a system from the table and go directly to information about that hydrophone system, or you can select a category of systems and explore from there.

Place your order by contacting Cetacean Research Technology. Online ordering is available once we review your order since each system is often customized for each user's application.

Yes, if our standard hydrophone systems don't perfectly fit your application, please let us design and build the best hydrophone system for you.

Please contact us by email to receive a quote for the latest pricing.

On orders under $1,000 we accept credit card and ACH/Wire transfer or check.

On orders over $1,000 we typically add the credit card processor fees where applicable, but also accept ACH/Wire transfer or check.

We accept a variety of approved payment methods, which may include electronic payments, credit cards, checks, wire transfers, and other available payment options. Payment options may vary by order, and we're happy to work with you to find the best option during the quote and order process.

We offer a variety of shipping options for your order. Depending on your order requirements and destination, available carriers may include UPS, USPS, FedEx, and other shipping providers.

If you have a preferred shipping carrier or delivery method, please let us know. We'll be happy to discuss your request and do our best to accommodate your preference whenever possible.

Tracking information will be provided by the shipping carrier when available after your order has shipped. Please note that tracking updates are provided by the carrier, and we cannot guarantee their timing or accuracy.

Yes, we frequently ship internationally and would be happy to work with you on your order.

Please note that international shipments may be subject to customs requirements, import regulations, duties, taxes, brokerage fees, tariffs, and other charges imposed by the destination country. Any applicable customs requirements and associated fees are the responsibility of the customer.

The short answer is approximately two days to eight weeks.

The long answer is that many hydrophones are in stock and can be shipped within one or two days, but some models are built to order and ship within approximately two to eight weeks.

We ask that you contact us for latest lead times on all our products. The actual shipping time also depends on the shipment method you select.

Because our products are custom-made, changes or cancellations may not be possible once production, processing, or fulfillment has begun. If you need to request a change, please contact us as soon as possible, and we will review your request and let you know what options are available based on the status of your order.

Yes, qualifying nonprofits and student discounts are available on some items.

All hydrophones carry a 90-day limited warranty. Extended warranties are available. Units will either be repaired or replaced at the discretion of Cetacean Research Technology. Misuse or damage to the connectors or cable voids the warranty.

Extended warranties are available, often for an added cost.

Yes we often keep copies of the information that we had online while the products were for sale. Take a look at www.CetResTec.com on our old website for links to photos, plots, and manuals for discontinued products, like the Cetacean Research™ C54 hydrophone series. You'll find links to discontinued recorders, such as the Edirol R-4 or M-Audio MicroTrack II and other accessories.