Politiques

Calcul du tarif : Les envois par FedEx sont facturés à
notre prix coûtant et comprennent une protection de la valeur de l'envoi de la part du transporteur.
Les envois par le service postal des États-Unis sont facturés à notre prix coûtant, plus
l'assurance. Nous auto-assurons les envois de l'USPS à un taux de 1 % de la valeur de l'envoi
pour les envois nationaux, et de 1,5 % pour les envois à l'exportation (voir
notes supplémentaires ci-dessous). Nous n'avons pas l'intention de générer des revenus sur
les frais d'expédition. Les majorations visent uniquement à compenser
les responsabilités d'expédition. Les tarifs DHL ne sont pas actuellement calculés sur ce site, mais nous
utiliserons DHL pour les envois internationaux, avec l'approbation du
client, lorsque cela sera avantageux. UPS est disponible lorsque la facturation
est effectuée au destinataire. Des frais de ramassage peuvent être ajoutés à votre tarif. Aucun autre transporteur
n'est actuellement utilisé. Nous nous réservons le droit de refuser l'expédition à toute
personne, en fonction de nos préoccupations en matière de responsabilité.

Bien que nous calculions les tarifs en utilisant des API en temps réel des transporteurs, il
n'est pas possible de prédire avec précision les frais d'expédition pour chaque
transaction effectuée via AquarianAudio.com. Les articles volumineux et le type d'emballage
peuvent augmenter le poids dimensionnel (et le coût) d'un envoi. Nous
pouvons souvent faire économiser de l'argent à nos clients en utilisant un colis à tarif forfaitaire ou en
regroupant plusieurs articles. Les frais d'expédition calculés par ce site web
ne sont que des estimations. Notre politique pour les commandes provenant de
ce site web est de facturer le tarif calculé par notre logiciel de commerce et
indiqué dans la procédure de paiement si ce tarif est à +/- 10,00 $ de
nos frais nationaux réels calculés ci-dessus, et à +/- 20,00 $
pour les frais internationaux. Si votre tarif d'expédition dépasse ces limites
moins que le tarif du panier, nous réviserons automatiquement votre facture et
créditerons tout trop-payé. Si votre tarif d'expédition dépasse ces limites plus
que le tarif du panier, nous absorberons, à notre discrétion, le coût supplémentaire
ou notifierons le client de l'augmentation et retiendrons votre commande jusqu'à ce que
le coût supplémentaire soit payé.

Envois express : Nous nous efforçons d'être les meilleurs de l'industrie en matière de livraison rapide d'hydrophones à nos clients. Cependant, nous n'acceptons aucune responsabilité pour les retards causés par des fermetures temporaires de magasin, des articles standard en rupture de stock ou des retards d'expédition causés par le transporteur. Nous faisons tout notre possible pour satisfaire nos clients et pouvons faciliter un remboursement en cas d'erreur d'expédition, surtout si cette erreur est le résultat de nos actions. Mais ces jugements sont rendus au cas par cas. Notre politique de retour officielle (ci-dessus) est toujours en vigueur. Les retards d'expédition causés par le transporteur sont réglés par l'intermédiaire du transporteur. Les retards d'expédition sont très rares et nous avons des années d'expérience avec UPS, FedEx, DHL et le service postal des États-Unis. Nous n'expédions que par des moyens fiables.

Veuillez noter : Les clients (en particulier pour les
envois internationaux) doivent prévoir d'être disponibles pour prendre livraison en
personne du lundi au vendredi, autoriser un autre destinataire ou prévoir de
prendre d'autres arrangements avec le transporteur. Aquarian Audio ne sera pas
responsable des retards causés par des tentatives de livraison manquées.

Notes sur le service postal des États-Unis : Aquarian Audio Products a
constaté que le service postal des États-Unis et ses sous-traitants étrangers étaient très
fiables. Cependant, lors des rares pertes que nous avons rencontrées, l'USPS a
été difficile à résoudre les problèmes et très lent à répondre. Nous n'avons
jamais non plus réussi à obtenir une indemnisation d'assurance auprès d'eux. Par conséquent, notre politique
est d'auto-assurer tous les colis envoyés via l'USPS à un taux de
1 % (national) ou 1,5 % (exportation) de la valeur de l'envoi. Nous ne
remplacerons pas un envoi perdu avant 30 jours après sa dernière position connue.
Les clients nécessitant un remplacement plus rapide doivent acheter la commande de remplacement.
Nous rembourserions alors le coût de cette commande de remplacement à la
fin du délai de 30 jours, ou lors du retour de cet envoi par le client.
Nous livrerons par courrier aérien international (première classe américaine) pour
les envois de faible valeur et légers. Nous ne pouvons pas suivre ces envois de
quelque manière que ce soit et ne garantissons donc pas la livraison. Si vous envisagez cette
option d'expédition à faible coût, vous devez accepter la responsabilité de la perte. En
cas de perte ou de dommage, nous travaillerons avec vous pour fournir un remplacement,
mais nous nous réservons le droit de facturer des frais supplémentaires. Des frais de manutention de 3,00 $
sont facturés sur les envois internationaux de première classe. Aucun frais d'assurance
supplémentaire n'est facturé. Si vous êtes prêt à accepter ces conditions,
l'USPS peut être une option d'expédition rapide et économique.

Toutes les ventes sont définitives, sauf autorisation préalable. Les hydrophones sont souvent nécessaires pour des applications à court terme, et une fois utilisés, ils sont souvent incrustés de sel et de minéraux. Les câbles, lorsqu'ils ne sont pas correctement entretenus, s'emmêlent et se tordent. En raison de la nature de cette utilisation, même les hydrophones légèrement usagés ne peuvent pas être vendus comme neufs, et nous adhérons donc strictement à cette politique. Si vous constatez que vous avez acheté un produit qui ne vous convient pas, nous ferons des efforts raisonnables pour effectuer des échanges ou des modifications si possible. Les articles défectueux sous garantie seront réparés et renvoyés au client, ou remplacés à notre discrétion.

Les frais d'expédition ne sont pas remboursables, sauf s'ils résultent de notre erreur, d'une réclamation au titre de la garantie, ou s'ils sont crédités par le transporteur. Cela s'applique à tout retour, que les droits de retour aient été accordés par nous ou que le produit ait été retourné par le transporteur comme refusé, non réclamé ou non livrable. Seule la valeur du produit des marchandises retournées en parfait état sera remboursée au client.

Toutes les commandes doivent être payées intégralement avant l'expédition, sauf si des conditions de crédit ont été préalablement autorisées par nos soins. Les conditions de paiement sont offertes au cas par cas, mais sont généralement limitées aux grandes institutions et aux clients bien établis avec des adresses de livraison aux États-Unis. Le paiement peut être effectué par carte de crédit majeure, PayPal ou virement bancaire. Nous nous réservons le droit de limiter la valeur totale des paiements par carte de crédit ou d'annuler tout paiement que nous jugeons suspect. Nous payons généralement plus de 30,00 $ par transaction en frais bancaires pour chaque virement bancaire international. Les virements bancaires peuvent également prendre jusqu'à une semaine pour être déposés sur notre compte et il est difficile et coûteux pour nous d'offrir des remboursements si jamais cela s'avérait nécessaire, c'est pourquoi nous préférons fortement d'autres types de paiement pour les commandes de moins de 1000 $. Une surtaxe de 20 $ est appliquée aux commandes payées par virement bancaire si la valeur totale du produit est inférieure à 500 $. Tous les envois internationaux seront prépayés. Nous n'avons fait que quelques exceptions à cette politique pour les clients bien établis. Fabricants d'équipement d'origine (OEM), revendeurs d'équipement audio professionnel et consultants techniques : des surtaxes de paiement s'appliquent à toutes les ventes non au détail comme suit. Les virements bancaires pour des valeurs de facture totales inférieures à 1000 $ entraîneront une surtaxe de 25 $. Toute commande non payée avant l'expédition sera soumise à une surtaxe de 2,5 % pour les paiements par carte de crédit ou PayPal. Des frais de retard de 1 % seront appliqués pour chaque mois calendaire à compter de 60 jours après la date de la facture.

Les produits Cetacean Research Technology sont accompagnés d'une garantie limitée de 90 jours.

At Cetacean Research Technology, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it when you visit our website or purchase goods from us. By using our website or purchasing our products, you acknowledge that your personal information may be collected, processed, and stored by us and our trusted service providers in accordance with this Privacy Policy.

When you place an order, we collect personal information that allows us to identify you and complete your purchase. This information may include your name, email address, mailing address, telephone number, tax identification number, EORI number (where applicable), and other contact details. We collect this information directly from you so that we can process your order, deliver the products you have purchased, communicate with you regarding your order, provide customer support, comply with applicable requirements, and otherwise operate our business.

To complete your purchase, you may provide payment information depending on the payment method selected. This information is collected only for the purpose of processing your transaction. We do not retain your credit card number or save your payment methods on file after your purchase. Payments made by credit card or other electronic payment methods are typically processed through secure third-party payment service providers. If you choose to pay by check or another accepted payment method, we will use the information necessary to process and complete your transaction.

If you contact us by email, through our website, by telephone, through messaging applications such as WhatsApp, or by any other means, we may keep a record of those communications. This may include emails, customer service inquiries, chat messages, text messages, or other correspondence. We use this information to respond to your questions, assist with your orders, resolve any issues, and improve the quality of our customer service.

We also use cookies and similar technologies to help our website function properly, remember your preferences, improve your browsing experience, and better understand how visitors use our website. We may use third-party analytics and website service providers to help us analyze website traffic, evaluate website performance, and improve our website, products, and services. You may choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.

We use the personal information we collect only for legitimate business purposes, including processing and fulfilling orders, delivering products, responding to inquiries, maintaining our business records, complying with applicable legal obligations, and improving our website, products, and services.

We do not sell your personal information or share it with third parties for their own marketing or commercial purposes. We believe your personal information should be treated with care and respect. However, in order to operate our business and provide our products and services, we may share your information with trusted third parties that perform services on our behalf. These may include payment processors, shipping carriers, vendors whose products or services are offered through our website when necessary to fulfill your order or provide requested services, cloud hosting providers that host our website and securely store business and customer information, email service providers, website analytics providers, and other service providers that assist us in operating our business.

Our service providers may process or store information in different jurisdictions as necessary to provide their services. We require these service providers to use personal information only as necessary to perform services on our behalf and to maintain appropriate safeguards to protect the information entrusted to them. We may also disclose your personal information where required to do so by law, legal process, or governmental request.

We may communicate with you regarding your orders, account, customer service matters, or other business-related communications. From time to time, we may also send promotional emails or other marketing communications regarding our products, services, or special offers where permitted by applicable law. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly. Even if you opt out of marketing communications, we may continue to send transactional or service-related communications regarding your orders or our ongoing business relationship.

We take reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially reasonable security measures to protect your information, no method of transmitting information over the internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records.

If you access our website or purchase our products from outside the country in which our business operates, you acknowledge that your personal information may be transferred to, stored, and processed in the jurisdiction where we operate or where our trusted service providers are located. By using our website or providing your information, you consent to these transfers where permitted by applicable law.

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These rights may include requesting access to the personal information we maintain about you, requesting correction of inaccurate information, requesting deletion of your personal information, requesting a copy of certain personal information, objecting to or restricting certain processing activities, or withdrawing consent where processing is based on your consent, subject to applicable legal exceptions.

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. We will honor requests to exercise applicable rights in accordance with those laws and will not unlawfully discriminate against individuals for exercising any privacy rights available to them.

Our website may contain links to third-party websites, including those of vendors, manufacturers, social media platforms, or other business partners. These websites operate independently of us and have their own privacy policies and practices. We are not responsible for the content, security, or privacy practices of any third-party website. We encourage you to review the privacy policies of any website you visit before providing personal information.

Our website and services are intended for a general audience and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised Effective Date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Cetacean Research Technology
Email: CRTinfo@cetrestec.com
Phone: 1-330-419-2520

Effective Date: 31 January, 2023

Welcome to Cetacean Research Technology. These Terms and Conditions govern your access to and use of our website, as well as your purchase and use of products available through our website. By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase our products.

Website Use

By accessing or using our website, you agree to be bound by these Terms and Conditions. By continuing to use this website, you acknowledge that you have reviewed and understand these terms and agree to comply with them. You also represent that you are legally able to enter into a binding agreement under the laws applicable to you. If you do not agree with these Terms and Conditions, you should not access or use our website.

You may use our website only for lawful purposes and in accordance with these Terms and Conditions. You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce harmful code or materials, or use our website in any manner that could damage our business, systems, or other users.

All content on our website, including but not limited to text, photographs, images, graphics, logos, designs, product descriptions, audio, videos, and other materials, is owned by or licensed to [Business Name] and is protected by applicable intellectual property laws. Some content may be provided by or licensed from third parties with permission. You may not reproduce, modify, distribute, display, copy, publish, or use any website content without our prior written permission or the permission of the applicable rights holder.

Products and Product Information

We strive to provide accurate information regarding our products, including descriptions, images, pricing, availability, and specifications. However, we do not guarantee that all information on our website is complete, current, or error-free. Product images and colors may appear differently depending on your device, screen settings, or other factors.

We reserve the right to modify product information, update availability, correct errors, and discontinue products at any time without prior notice.

Orders and Order Acceptance

When you place an order through our website, you agree that all information provided is accurate, complete, and current. Submission of an order does not guarantee acceptance of that order. We reserve the right to accept or decline any order for reasons including, but not limited to, product availability, pricing errors, suspected fraudulent activity, or other business considerations.

Once your order has been accepted, production, processing, or fulfillment may begin. Due to the custom nature of certain products, orders may not be eligible for cancellation, modification, or refund once processing has started. We reserve the right to determine whether an order can be canceled or modified based on its status and stage of fulfillment. If we cancel an order that has been accepted and payment has already been processed, we will issue an appropriate refund for amounts paid, unless otherwise stated or required by applicable law.

Customers are responsible for providing accurate specifications, details, and approvals necessary for the requested products or services.

Pricing and Payment Terms

Because our products may be custom-made and pricing may vary based on project specifications, quantities, materials, customization requirements, or other factors, prices may not be displayed directly on our website. Customers may submit a request for quote through our website, and pricing will be provided based on the details of the requested product or service.

A request for quote does not constitute an order acceptance or guarantee that we will provide the requested product or service. Orders will only be considered accepted once the quote has been reviewed, agreed upon, and accepted by both parties.

We accept payment methods agreed upon during the order process, which may include electronic payment methods, credit cards, and other accepted payment options. Payments made through electronic payment methods may be processed through secure third-party payment providers. If you choose another accepted payment method, such as check, payment must be received and processed before an order is fulfilled unless otherwise agreed upon.

You are responsible for providing accurate billing and payment information and for ensuring that you have authorization to use the selected payment method.

Shipping and Delivery

We make reasonable efforts to process and ship orders within the estimated timeframes provided on our website. Delivery times are estimates only and may vary depending on product availability, shipping method, carrier delays, weather conditions, holidays, customs processing, or circumstances outside of our control.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s policies and procedures. We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or events outside of our reasonable control.

Customers are responsible for providing accurate shipping information at the time of purchase. We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.

International Orders, Customs, and Taxes

We welcome customers from locations outside of our primary business location. International customers acknowledge that orders may be subject to customs requirements, import regulations, duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, customers are responsible for any customs duties, import taxes, fees, or other charges associated with receiving international shipments. Customers are also responsible for ensuring that purchased products comply with applicable laws and regulations in their country of residence.

International shipments may experience delays due to customs processing or other factors outside of our control.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Return and Refund Policy, which is incorporated into these Terms and Conditions by reference. Please review our Return and Refund Policy before making a purchase.

We reserve the right to refuse returns or refunds that do not meet the requirements outlined in our Return and Refund Policy or applicable law.

Vendors, Dealers, and Third-Party Products or Services

Our website may include products, services, or links provided by third-party vendors, dealers, manufacturers, partners, or service providers. We may also work with authorized dealers or business partners who assist with the promotion, sale, distribution, or support of our products. While we work with trusted businesses and strive to provide accurate information, we are not responsible for the independent practices, policies, content, representations, or services of third parties.

Any transactions, communications, or interactions with dealers, vendors, manufacturers, or other third parties may be subject to additional terms, policies, or agreements established by those parties. Any use of third-party websites, products, or services is subject to the terms and policies of those third parties.

Product Disclaimer and Warranty

Unless otherwise expressly stated, products are provided on an “as available” basis. We make reasonable efforts to ensure that products meet the descriptions provided on our website; however, minor variations may occur.

Any warranties provided for products will be stated in the product description, documentation, or applicable warranty information. To the fullest extent permitted by law, we disclaim warranties not expressly provided, including implied warranties where permitted.

Limitation of Liability

To the fullest extent permitted by applicable law, [Business Name] shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, purchase of products, inability to access our website, shipping delays, or use of products purchased from us.

Our liability shall be limited to the amount paid by you for the product giving rise to the claim, except where such limitation is not permitted by applicable law.

Indemnification

You agree to indemnify and hold harmless [Business Name], its owners, employees, representatives, and service providers from claims, damages, losses, liabilities, and expenses arising from your misuse of our website, violation of these Terms and Conditions, violation of applicable laws, or infringement of the rights of another party.

Privacy

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles.

Force Majeure

We are not responsible for delays, failures, or interruptions caused by events outside of our reasonable control, including but not limited to natural disasters, government actions, labor disputes, transportation disruptions, supply chain interruptions, internet outages, or other unforeseen circumstances.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will become effective when posted on our website. Your continued use of our website or purchase of products after changes are posted constitutes acceptance of the updated terms.

Contact Information

If you have questions about these Terms and Conditions, please contact us:

Cetacean Research Technology
Email: CRTinfo@cetrestec.com
Phone: 1-330-419-2520

Effective Date: 31 January, 2023